Troubleshooting JoVE

Problem: Videos are not visible.

We apologize for the technical difficulties.

1.  Uninstall Flash using the instructions at:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

2.  Re-install Flash at:

http://get.adobe.com/flashplayer/

Problem: The video plays for 5 seconds and then stops.

This may be a Flash problem. Please try copying the following file:

WPSWF32.dll located in C:\Windows\System32\Macromed\Flash or NPSW32.dll located in C:\Windows\SysWOW64\Macromed

Into the following directory:

C:\Program Files\Mozilla Firefox\plugins

and restart Firefox.

I am still having problems...

If you are still having problems, please e-mail us at support@jove.com.  Please include:

• What operating system you are using (Windows, Mac OS X, etc.)
• What browser and browser version you are using (Internet Explorer 7, Firefox 3, Safari 3)

We are sorry for the trouble and will work with you to resolve this issue ASAP.