Name: warmth and competence in stereotypes
Uploaded: 2020-02-12T11:07:45.000Z
Duration: 2 min 16 s
Channel: JoVE

Les stéréotypes sur les autres – les groupes extérieurs – ne sont pas nécessairement mauvais. Lorsque les gens tentent d’établir des relations avec un autre groupe, ils peuvent éprouver des sentiments mitigés qui créent des préjugés ambivalents.

Selon le modèle de contenu stéréotypé, un individu peut stéréotyper des groupes sociaux en fonction de la perception de deux facteurs : la chaleur (si un groupe est perçu comme amical) et la compétence, ou le degré de capacité perçu par ce groupe.

Par exemple, au cours de sa journée de travail, un avocat rencontre divers groupes de personnes. Il stéréotype sa secrétaire comme étant chaleureuse – elle est amicale et serviable – mais pas compétente, car elle est « moyenne » et n’a pas de diplôme en droit. Cela l’amène à ressentir de la sympathie à son égard, comme une pitié paternaliste.

En revanche, il catégorise la meilleure avocate du cabinet comme très compétente – elle est éduquée, affirmée et prospère – mais pas chaleureuse, car elle est en concurrence avec lui pour les affaires. Cela suscite l’envie.

Cependant, lorsque la femme de son patron, une philanthrope, lui rend visite, il la considère à la fois chaleureuse et compétente. Il note sa générosité, ainsi que sa nature non menaçante, puisqu’elle n’interfère pas avec son travail. Du coup, il exprime son admiration.

Finalement, sur le chemin du retour, l’avocat rencontre une femme sans-abri, qu’il perçoit comme très incompétente, incapable de faire quoi que ce soit d’utile pour la société. Il ne la voit pas non plus comme étant chaleureuse ; Elle demande du changement et ne doit pas avoir de bonnes intentions. Cela conduit au mépris.

Ainsi, la façon dont une personne stéréotype différentes personnes relève de quatre classifications de « contenu de caractère » : faible compétence et chaleur, compétence élevée et chaleur, ou un mélange de ces facteurs, élevé dans une dimension et faible dans l’autre, ce qui entraîne une ambivalence.

De plus, chaque catégorie suscite un type spécifique d’émotion fondée sur des préjugés, qui peut finalement être utilisée pour prédire les types de discrimination auxquels des groupes spécifiques sont confrontés.

Fiske, S.T., Cuddy, A. J. C., Glick, P. et Xu, J. (2002). Un modèle de contenu stéréotypé (souvent mixte) : la compétence et la chaleur découlent respectivement du statut perçu et de la concurrence. Journal de la personnalité et de la psychologie sociale, 82(6), 878-902. DOI : 10.1037//0022-3514.82.6.878

Fiske, S. T. (2012). Chaleur et compétence : problèmes de contenu stéréotypé pour les cliniciens et les chercheurs. Psychologie canadienne, 53(1), 14-20. doi :10.1037/a0026054

Fiske, S. T. (2017). Préjugés dans les contextes culturels : stéréotypes partagés (sexe, âge) contre stéréotypes variables (race, ethnie, religion). Perspectives sur la science psychologique, 12(5), 791-799. doi :10.1177/1745691617708204

Cuddy, A. J. C., Fiske, S. T. et Glick, P. (2004). Lorsque les professionnelles deviennent mères, la chaleur ne coupe pas la glace. Journal des questions sociales, 60(4), 701-718.

Cuddy, A. J. C., Fiske, S. T. et Glick, P. (2007). La carte des biais : comportement de l’affect intergroupe et des stéréotypes. Journal de la personnalité et de la psychologie sociale, 92(4), 631-648. doi :10.1037/0022-3514.92.4.631

Harris, L. T. et Fiske, S. T. (2007). Les groupes sociaux qui suscitent le dégoût sont traités différemment dans mPFc. BALAYAGE, 2, 45-51. doi :10.1093/scan/nsl037

Kervyn, N., Fiske, S. T. et Malone, C. (2012). Les marques en tant qu’agents intentionnels : comment les intentions et les capacités perçues peuvent cartographier la perception de la marque. Journal de psychologie du consommateur, 22(2), 10.1016/j.jcps.2011.09.006. doi :10.1016/j.jcps.2011.09.006

Oliveira, R., Arriaga, P., Correia, F. et Paiva, A. (2019). Le modèle de contenu stéréotypé appliqué aux interactions homme-robot dans les groupes. 2019 14e conférence internationale ACM/IEEE sur l’interaction homme-robot (HRI), Daegu, Corée (Sud), pp. 123-132. doi :10.1109/HRI.2019.8673171

Oliveira, R., Arriaga, P., Correia, F. et Paiva, A. (2018, 3 mars). Rendre les attitudes des robots prévisibles : un modèle de contenu stéréotypé pour l'interaction homme-robot dans les groupes. https://doi.org/10.31234/osf.io/kfzdg

modèle de contenu stéréotypé

Stereotype Content Model

The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick &amp; Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth&mdash;or that group&rsquo;s perceived intent, and how likely they are to provide help or inflict harm&mdash;and competence&mdash;or their ability to carry out that objective. Depending on the warmth-competence categorization, a person will feel a distinct way about a group, which influences their behavior toward those individuals.

Discrimination and the Stereotype Content Model

According to the SCM, group stereotypes can be broken down into four categories: (1) low for both warmth and competence; (2) high for both warmth and competence; (3) low in warmth, high in competence; and finally (4) high in warmth, low in competence. Respectively, these classifications provoke feelings of contempt, admiration, envy and pity&mdash;emotions that may result in certain groups being discriminated against. In the United States, two examples of this are women and the homeless.

While looking at gender in the workplace, research has demonstrated that employed mothers are viewed as warm yet incapable (Cuddy &amp; Fiske, 2004). On one hand, the pity that this categorization evokes may make colleagues more likely to provide help&mdash;for example, by offering to stay a little later to finish up a project, knowing that the mother has to pick up her children from school. However, it can also result in a type of &ldquo;passive harm.&rdquo; Here, managers may not actively try to sabotage or fire their maternal colleagues, but they may fail to either promote them or provide job-relevant training. Paradoxically, employed fathers are still seen as capable and don&rsquo;t experience the same degree of neglect in the office.

In contrast, the homeless are classically stereotyped as &ldquo;low&rdquo; in both warmth and competence, and seen as a societal burden. This stereotype breeds contempt, and as a result, this group is actively discriminated against, being the recipient of both &ldquo;passive&rdquo; and &ldquo;active&ldquo; harm&mdash;for example, being ignored or aggressively harassed by passersby on the street, respectively (Cuddy, Fiske &amp; Glick, 2007; Fiske, 2012). Such behavior may have a biological basis, as studies have shown that the homeless (and other members of the low warmth, low competence classification of the SCM, like drug addicts) fail to robustly activate a neural region typically involved in social function. As this area is normally stimulated when members of any of the other three SCM categories are encountered, this suggests that the homeless are dehumanized in the brain (Harris &amp; Fiske, 2007; Fiske, 2012). Fortunately, this can be circumvented by encouraging people to put themselves in the shoes of the disadvantaged, for example by humanizing them and imagining what types of food they like to eat. Thus, through application of the SCM, people can better understand why they react the way they do towards certain groups, and can modify their behavior to prevent discrimination.

Extending the Stereotype Content Model to Inanimate Objects 

While the SCM has classically been applied to interactions between social groups, some researchers are evaluating whether this model can predict feelings towards inanimate objects. For example, investigators have demonstrated that specific product brands can be categorized using a warmth (intention) and competence (ability) scale (Kervyn, Fiske &amp; Malone, 2012). Popular brands, like those manufacturing a favorite candy bar or soda, are typically viewed as friendly, capable and well-intentioned toward consumers&mdash;a perception that fosters admiration and loyalty, translating into more purchases. In contrast, brands that have received negative press&mdash;like an oil company involved in a spill&mdash;are viewed as ill-intentioned and incompetent, which evokes contempt and dissuades potential buyers. Interestingly, ambivalent product categories also exist, and include envied luxury items (classified as ill-intentioned but capable), and pitied government-subsidized brands, like the post office (seen as potentially incapable but trustworthy).

However, applications of the SCM are not limited to consumerism. Other researchers are evaluating whether warmth-competence stereotypes influence peoples&rsquo; perceptions of machines (Oliveira, R., Arriaga, P., Correia, F. &amp; Paiva, A. 2018 and 2019). Interestingly, such studies have demonstrated that people most admire and prefer robots that appear warm&mdash;for example, those programmed to offer words of encouragement during a simulated card game&mdash;even if such machines are calibrated to appear incompetent and make mistakes during a specific task. This may be due to the perception that fallible robots appear more human. Thus, through application of the SCM, engineers can improve android design, creating machines that people want to interact with in the future.

Modèle de contenu stéréotypé

Le modèle de contenu stéréotypé (SCM) a été proposé pour la première fois par Susan Fiske et ses collègues (Fiske, Cuddy, Glick et Xu, 2002 ; voir aussi Fiske, 2012 et ...

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Stereotypes, Prejudice, and Discrimination

Stéréotypes, préjugés et discrimination

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warmth and competence in stereotypes

The Stereotype Content Model explains how people judge social groups using two main ideas: warmth and competence. Warmth means a group’s perceived intent, or whether it seems likely to help or cause harm. Competence means the group’s ability to carry out that intent. Susan Fiske and colleagues first proposed this model, and it helps show why first impressions can shape behavior toward other people.

The model places stereotypes into four main categories. A group can be low in warmth and low in competence, high in both, low in warmth but high in competence, or high in warmth but low in competence. Each pattern tends to produce a different feeling. These feelings are contempt, admiration, envy, and pity, and they can lead to discrimination.

Research on gender in the workplace shows how the model works in real life. Employed mothers are often seen as warm but not very capable. That can lead to pity, which may make coworkers more likely to help, such as staying late to finish a project. But it can also cause passive harm, where managers do not actively attack them but still skip promotions or job training. Employed fathers are usually seen as capable, so they do not face the same level of neglect.

The homeless are often viewed as low in both warmth and competence. This stereotype can create contempt and lead to both passive and active harm. People may ignore them, or they may harass them on the street. Studies also suggest a brain-based response, because the homeless and other groups in this category, such as drug addicts, do not strongly activate a neural region involved in social function. That may mean they are dehumanized in the brain.

One way to reduce this response is to humanize people who are disadvantaged. For example, people can try to imagine what food they like to eat or what daily life is like for them. This kind of perspective taking can help people understand their reactions and change their behavior. In that way, the Stereotype Content Model can be used to better prevent discrimination.

Researchers have also tested whether warmth and competence can describe inanimate objects. Some brands, like popular candy bars or sodas, are seen as friendly, capable, and well-intentioned. That usually leads to admiration and loyalty, which can increase purchases. Other brands, such as an oil company linked to a spill, may be seen as ill-intentioned and incompetent, which can create contempt and drive buyers away.

The model can also apply to ambivalent products. Luxury items may seem capable but ill-intentioned, which makes them envied. Government-subsidized brands, such as the post office, may seem trustworthy but less capable, which can make them pitied. Researchers are also studying machines. People often prefer robots that seem warm, such as robots that offer encouragement during a card game, even if they make mistakes on a task. Those fallible robots may seem more human, and that insight can help engineers design androids people want to interact with.

Warmth and Competence in Stereotypes

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stereotype content model

The Stereotype Content Model explains how people judge social groups using two main ideas: warmth and competence. Warmth means a group’s perceived intent, or whether it seems likely to help or cause harm. Competence means the group’s ability to carry out that intent. Susan Fiske and colleagues first proposed this model, and it helps show why first impressions can shape behavior toward other people. The model places stereotypes into four main categories. A group can be low in warmth and low in...

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Warmth and Competence in Stereotypes

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