Method Article

Usability Evaluation of Augmented Reality: A Neuro-Information-Systems Study

DOI:

10.3791/64667

⸱

November 30th, 2022

 ,  ,  ,  ,  ,  , 
1Economics and Management School, Jiangsu University of Science and Technology, 2School of Health, Fujian Medical University, 3School of Management, Shanghai University, 4School of Management, Zhejiang University, 5Business School, La Trobe University

* These authors contributed equally

In This Article

Summary

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This study presents an experimental paradigm for a usability test combining subjective and objective evaluations. The objective evaluation adopted Neuro-Information-Systems (NeuroIS) methods, and the subjective evaluation adopted a usability questionnaire and a NASA-Task Load Index (NASA-TLX) scale.

Abstract

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This study introduces an experimental paradigm for a usability test of emerging technologies in a management information system (MIS). The usability test included both subjective and objective evaluations. For the subjective evaluation, a usability questionnaire and a NASA-TLX scale were adopted. For the objective evaluation, methods of Neuro-Information-Systems (NeuroIS) were used. From a NeuroIS perspective, this study used mobile fNIRS and eye tracking glasses for multimodal measurements, which solved the problem of ecological validity of cognitive neuroscience tools used in real-world behavior experiments. This study used Augmented Reality (AR) integrated into the Internet of Things (IoT) as an experimental object. Comparing the differences in the neuroimaging data, the physiological data, the usability questionnaire, and the NASA-TLX scale data between the two information-search modes (AR versus a website), information search with AR had a higher efficiency and a lower cognitive load compared with information search with a website during the process of consumption decision-making. The usability experiment results demonstrate that AR, as an emerging technology in retail, can effectively enhance consumer experiences and increase their purchase intention. The experimental paradigm, combining both subjective and objective evaluations in this study, could be applied to a usability test for emerging technologies, such as augmented reality, virtual reality, artificial intelligence, wearable technology, robotics, and big data. It provides a practical experimental solution for the user experience in human-computer-interactions with the adoption of emerging technologies.

Introduction

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Six frontier technologies that interact with consumers, typically represented by augmented reality, virtual reality, artificial intelligence, wearable technology, robotics, and big data, are reshaping many theoretical models of consumer behavior1. Augmented Reality (AR) is a new technology that could enhance consumer experience and improve consumer satisfaction. It superimposes textual information, images, videos, and other virtual items onto real scenarios to fuse virtuality and reality, thus enhancing information in the real world through explanation, guidance, evaluation, and prediction2. AR provides a new kind of human-computer interaction, creating an immersive shopping experience for consumers, and has led to the development of many applications3,4. However, the consumer acceptance of AR services is still minimal, and many companies are thus cautious about adopting AR technology5,6. The technology acceptance model (TAM) has been widely used to explain and predict the adoption behavior of new information technologies7,8. According to the TAM, the adoption intention for a new technology largely depends on its usability9. Therefore, a possible explanation for the slow consumer acceptance of AR services from the TAM perspective may relate to the usability of the new techniques, which highlights the need to evaluate the usability of AR while shopping10,11.

Usability is defined as the effectiveness, efficiency, and satisfaction of achieving specified goals in a specified context by specified users12. Currently, there are two main methods for evaluating usability: subjective and objective evaluations13. Subjective evaluations rely mainly on self-report methods using questionnaires and scales. Following this line of research, the questionnaire used in this study included five features associated with the information search mode to achieve a goal: (1) efficiency, (2) ease of use, (3) memorability (easy to remember), (4) satisfaction (the information search mode is comfortable and pleasant), and (5) generalizability to other objects14,15,16. In addition, cognitive load, representing the load while performing a particular task on the cognitive system of a learner17, is another core indicator of usability18,19. Thus, this study additionally used the NASA Task Load Index (NASA-TLX)13,20 as a subjective metric to measure the cognitive load while shopping using AR versus shopping using website services. It is noteworthy that self-report methods rely on the ability and willingness of individuals to accurately report their attitudes and/or prior behaviors21, leaving open the possibility for mis-reporting, under-reporting, or bias. Thus, objective measures could be a valuable complement to traditional subjective methods22.

Neuro-Information-Systems (NeuroIS) methods are used for objective evaluation of AR usability. NeuroIS, coined by Dimoka et al. at the 2007 ICIS conference, is attracting increasing attention in the field of information systems (IS)23. NeuroIS uses theories and tools of cognitive neuroscience to better understand the development, adoption, and impact of IS technologies24,25. To date, cognitive neuroscience tools, such as functional magnetic resonance imaging (fMRI), electroencephalogram (EEG), positron emission computed tomography, magnetoencephalography (MEG), and functional near-infrared spectroscopy (fNIRS), are commonly used in NeuroIS studies26,27. For instance, Dimoka and Davis used fMRI to measure the subjects' activations when they interacted with the website, and revealed that perceived ease of use influenced activation in the prefrontal cortex (PFC)28. Similarly, using EEG, Moridis et al. found that frontal asymmetry was closely associated with usefulness29. These results indicate that the PFC may play a key role in usability.

Although achievements have been made in previous NeuroIS studies, the paradigms used in these studies had limited body movements of subjects with low ecological validity, limiting their theoretical and practical contributions. Interacting with technologies such as AR while shopping requires free body movements, and subject constraints largely impair consumer experience as discussed in He et al.22. Thus, brain-imaging tools with high ecological validity are needed for a usability test of information systems. In this regard, fNIRS has unique technical advantages: during fNIRS experiments, subjects can move freely30 to some extent. For instance, previous studies have measured subjects' brain activations during several outdoor activities such as cycling using portable fNIRS31. In addition, fNIRS is low-cost and enables the measurement of brain activations for long periods of time32. In this study, fNIRS was used to objectively measure subjects' level of cognitive load while using the shopping services of AR versus a website.

Eye tracking has been a valuable psychophysiological technique for detecting users' visual attention during a usability test in recent years33 and has also been widely used in NeuroIS studies34. The technique relies on the eye-mind hypothesis, which assumes that the observer's focus goes where the attention is directed, that visual attention represents the mental process, and that patterns of visual attention reflect human cognitive strategies35,36,37. In the area of AR research, Yang et al. used eye tracking to find that AR advertisement improved consumers' attitudes toward the advertisement by increasing their curiosity and attention38. In the current study, eye tracking was used to measure subjects' attention, including parameters such as total fixation duration, average fixation duration, fixation frequency, saccade frequency, average saccade duration, and average scan path length.

In summary, this study proposes a usability test method that combines subjective and objective evaluations with AR applications as an example. A usability questionnaire and a NASA-TLX scale were used for subjective evaluation, and multimodal measures combining fNIRS and eye tracking were used for objective evaluation39,40.

Experimental design
Experimental materials: To simulate a real-life shopping context, a product shelf was built in a laboratory, and two different brands of mineral water were placed on the shelf as experimental materials. As essential goods, mineral water was selected because participants would not have bias in subjective evaluations on the basis of their occupational background, gender, and purchasing ability. The price, capacity, and familiarity of the brands were controlled (see Table of Materials) to eliminate the interference of irrelevant variables.

The usability test included two conditions: a smartphone-based AR application (Supplemental Figure 1) and a website (Supplemental Figure 2). The AR application was programmed based on an AR engine. The website was developed using Python, based on Bootstrap for the front-end and Flask for the back-end. The AR application and website were run and browsed on a smartphone. Among the two different brands of mineral water, one was used as the experimental material in the AR condition, and the other was used in the website condition.

Experimental tasks: Participants were asked to perform four information search tasks that derived from IoT application contexts: the quality of water, the storage temperature, the matching diet, and the price per liter. These four information items are what consumers normally pay attention to when they buy mineral water. There was no time constraint for participants to complete the tasks.

Quality of water: The quality of mineral water commonly includes two indicators: the total dissolved solids (TDS) and the pH value. The TDS reflects the mineral content, and the pH value describes the acidity/alkalinity of the water. These two indicators are related to trace elements contained in the mineral water and influence taste. For instance, Bruvold and Ongerth divided the sensory quality of water into five grades according to its TDS content41. Marcussen et al. found that water has good sensory qualities in the range of 100-400 mg/L TDS42. The TDS and pH value of the two brands of mineral water used in this study were measured using TDS and pH meters, respectively, and then marked on the AR application and the website. While performing the task, participants were required to report the TDS and pH values of the mineral water and confirm whether these values were within the nominal range. In the AR condition, participants could acquire this information by scanning the bottle of water. In the website condition, participants were required to perform four steps: (1) finding a numeric code on the back of the bottle of mineral water, (2) entering the numeric code into a query box to obtain the TDS and pH values for mineral water, (3) searching the nominal range for mineral water on the website, and (4) verbally reporting whether TDS and pH value are within the nominal range for the product.

Storage temperature: The quality of mineral water may decrease during transportation and storage owing to changes in temperature. Experiments have shown that the appropriate temperature for mineral water is between 5 °C and 25 °C during transport and storage. In this temperature range, water does not have a bad odor43. In the present experiment, the storage temperature of the two types of mineral water in different places was marked on the AR application and the website. While performing the task, participants were required to report the storage location and corresponding temperature of the water. In the AR condition, participants could acquire this information by scanning the bottle of water. In the website condition, participants could acquire this information by entering the numeric code into a query box.

Matching diet: Different brands of mineral water are suitable for different menus due to their unique mineral composition and bubble content44. In the present experiment, dietary recommendations for the two mineral waters were marked on the AR application and website. While performing the task, participants were required to report how the mineral water matches the food in the menu. In the AR condition, participants could acquire this information by scanning the water bottle. In the website condition, participants could search for this information on the website.

Price per liter: Currently, the labels on the mineral water bottles in China do not display the price per liter information. This makes it difficult for consumers to distinguish the difference in unit prices of different types of mineral water. Therefore, the present experiment required participants to report the price per liter. In the AR application, participants could acquire the price per liter directly by scanning the bottle of water. In the website condition, the information could be calculated from the unit price and volume on the label.

This study used a within-participant design, with participant inclusion and exclusion criteria as described in Table 1. A total of 40 participants completed the experiment (20 males and 20 females, mean age = 21.31 ± 1.16 years). All participants were undergraduates of Jiangsu University of Science and Technology and were randomly arranged into two groups (A and B). In order to avoid the order effect, the experimental order was counterbalanced across the two groups (A/B). Specifically, one group performed the AR condition first and then the website condition, while the other group performed the website first and then the AR condition. The participants were required to complete preparation for the experiment, wear the instruments, and perform the experimental tasks. The inter-experiment interval was set to 10 s to allow cortical activation to return to the baseline level, avoiding cross-influence in the subsequent task. At the end of the AR/website experiment, participants were required to complete the usability questionnaire and the NASA-TLX scale. The experimental flowchart is shown in Figure 1. A photograph of the experimental setup is presented in Figure 2.

Table 1: Inclusion and exclusion criteria for the study. Please click here to download this Table.

Flowchart showing AR and website usability experiments, tasks, and questionnaires for Groups A and B.
Figure 1: Experimental flowchart. Each experiment lasted ~45 min, with a rest period of 10 s between the tasks. Please click here to view a larger version of this figure.

Augmented reality application testing, user analyzes product information on mobile while in a store aisle.
Figure 2: Example setup of the experimental scene. The experimental materials, the participant, and the equipment are shown. Please click here to view a larger version of this figure.

Protocol

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This study was conducted in accordance with the principles of the Helsinki Declaration. All participants were informed of the purpose and safety of the experiment and signed the informed consent form before participation. This study was approved by the institutional review board of Jiangsu University of Science and Technology.

1. Experiment procedure

  1. Preparation for the experiment
    1. Explain informed consent to the participants and ask them to sign the consent form.
    2. Perform a color vision test on the participants to confirm that they have normal color discrimination.
    3. Present 30 mineral water brands to participants and ask them to pick the brands that they are familiar with, to ensure that they are unfamiliar with the brands of mineral water used in the experiment.
    4. Introduce the procedure of the experiment to the participants.
    5. Conduct a pre-experiment on the participants using mineral water brands other than the ones used in the study, and ensure that they are familiar with the AR and website operations.
    6. Direct each participant from Group A to perform the AR experiment first, and then to perform the website experiment. Direct each participant from Group B to perform the website experiment first, and then to perform the AR experiment.
  2. Wearing instruments
    1. fNIRS probes
      1. Clean the forehead skin of the participants with skin preparation gel (see Table of Materials).
      2. Wrap the probes (see Table of Materials) in a plastic wrap for sweaty circumstances. Fix the probes on the FP1 and FP2 position according to the international 10-20 system with a black headband45. Use a black bandana to cover the probes to protect them against ambient light and improve signal quality.
      3. Clean the transmitter and receiver of the probes using a 70% isopropyl alcohol pad after finishing the experiment.
    2. Eye tracker: Capture eye movement in real-world environments using eye tracking glasses (see Table of Materials). Fit prescription lenses on the head unit of the eye tracking glasses magnetically (if required) and ensure that the participants can walk around freely with a corrected sight.
      ​NOTE: Because the eye tracking glasses are not designed to work in conjunction with standard eye glasses, participants who wear eye glasses may still be included in the study by using optional prescription lenses for correction of either short-sightedness or long-sightedness. Participants can also wear standard contact lenses because although they may slightly increase noise, they do not normally introduce errors in the data. Participants cannot use colored or other lenses that change the appearance of the pupil or iris.

2. Measures

  1. fNIRS
    1. Open the recording software (see Table of Materials). Connect the probes to a laptop via a Bluetooth adapter, and then record the changes of concentration of oxygenated hemoglobin (O2Hb) in the participants' prefrontal cortex through the laptop, with a sampling frequency of 10 Hz.
    2. Check the received light intensity and tissue saturation index (TSI) quality to control data quality. Ensure that the received signal is located between 1% and 95%.
    3. Ensure that the participants sit in a comfortable position on a chair and maintain the resting state for 2 min to collect baseline data before the real experiment.
    4. Click on the Start button on the software interface to record the fNIRS data.
  2. Eye tracking
    1. Set up the hardware for the eye tracking glasses. Connect the USB plug of the eye tracking glasses to a USB port on the laptop. Open the recording software (see Table of Materials) and set the sampling frequency to 120 Hz.
    2. Calibration: Perform a one-point-calibration. Ask the participant to focus on a clearly identifiable object in their field of view at 0.6 m. Move the crosshair cursor to the object, where the participant is focused on in the scene video and click on the object.
    3. Press the Record button on the software interface to start recording.
  3. Questionnaire and scale: Present the usability questionnaire and NASA-TLX scale to the participants after they complete the tasks of the AR/website.

3. Data analysis

  1. fNIRS data processing
    1. Convert the optical density values obtained from the fNIRS recording software into concentrations (μmol) according to the modified Beer-Lambert Law46.
    2. Filter the raw data at low-pass 0.5 Hz to remove systematic noises such as heartbeats and respiration.
    3. Check and correct the data for motion artifacts by removing the data segments that exceeded three standard deviations above the entire time-series47.
    4. Export the mean and maximum fNIRS data in the AR and website conditions, and then subtract them from the baseline data.
  2. Eye tracking data processing
    1. Export the fixation frequency (count/s), total fixation time (ms), average fixation time (ms), saccade frequency (count/s), average saccade time (ms), and average scan path length (px/s) of the participants.
  3. Statistical analysis
    1. Perform a two-tailed test at a significance level of 0.05. Check the data normality using the Shapiro-Wilk test and perform a difference test. Perform multiple comparison corrections for p-values using the false discovery rate (FDR) method.
      NOTE: While performing the difference test, the data that followed a normal distribution were analyzed using a paired samples t-test, and the data that did not follow a normal distribution were analyzed using Wilcoxon signed rank test.

Results

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The representative results of this study include the usability questionnaire results, eye tracking data analysis, NASA-TLX scale data, fNIRS data analysis, and dynamic cognitive load changes. For the usability questionnaire results, eye tracking data analysis, NASA-TLX scale data and fNIRS data analysis, normality tests, and differences tests were conducted. For dynamic cognitive load changes, this study selected fNIRS and eye tracking data from a single participant to demonstrate the validity of the multimodal measurement.

Usability questionnaire results
None of the items in the usability questionnaire followed normal distribution (Table 2). The reliability of AR and the website in the usability questionnaire were tested, and the Cronbach's alpha score was considered acceptable (Cronbach's alpha = 0.974).

Table 2: Normality test of the usability questionnaire. None of the items in the usability questionnaire followed normal distribution. The data were analyzed using the Wilcoxon signed rank test. Please click here to download this Table.

The median difference scores of the usability questionnaire between AR and the website are shown in Table 3. The data distributions of the AR and website conditions are shown in Figure 3. A significant difference was observed between the AR and website conditions, with the median scores for AR being higher than those for the website. The results showed that the participants had a better user experience in the AR condition than in the website condition.

Table 3: Median difference scores of usability questionnaire between the AR and website conditions. The median scores for AR were significantly higher than those for the website. Please click here to download this Table.

Violin plot comparing usability scores for AR and website across satisfaction, efficiency, ease, memorability.
Figure 3: Data distribution of the usability questionnaire. A schematic illustration of data distribution of the usability questionnaire. Please click here to view a larger version of this figure.

Eye tracking data analysis
All eye tracking indicators were tested for normality, and the results are presented in Table 4. In Tasks 1 and 3, only fixation frequency followed normal distribution, while all the other indicators did not follow normal distribution. In Task 2, fixation frequency and saccade frequency followed normal distribution, but the rest of the indicators did not follow normal distribution. For Task 4, only saccade frequency followed normal distribution. When comparing differences between the AR and website conditions, the data were reported separately based on normality/non-normality. Table 5 shows differences in eye-tracking indicators between the AR and website conditions in Task 1 (quality of water). There were significant differences in all eye-tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in the AR condition than in the website condition (MedianAR = 586.85, interquartile range (IQR) =  482.55-714.6; Medianwebsite = 398.05, IQR = 362.775-445.275). The other indicators were significantly lower in the AR condition than in the website condition.

Table 4: Normality test of eye-tracking indicators. The eye-tracking data that follow a normal distribution were analyzed using a paired samples t-test, and the eye-tracking data that did not follow a normal distribution were analyzed using the Wilcoxon signed rank test. Please click here to download this Table.

Table 5: Differences in the eye-tracking indicators between AR and the website in Task 1. There were significant differences in all eye-tracking indicators between AR and website conditions, p < 0.001. The average fixation duration was significantly longer in AR than in the website condition (MedianAR = 586.85,interquartile range (IQR) = 482.55-714.6; Medianwebsite = 398.05,IQR = 362.775-445.275). The other indicators were significantly lower in AR than in the website condition. Please click here to download this Table.

Table 6 shows the differences in the eye-tracking indicators between the AR and website conditions in Task 2 (storage temperature). All eye tracking indicators showed significant differences between AR and website conditions, p < 0.001. The average fixation duration was significantly longer in the AR condition than in the website condition (MedianAR = 477.2,IQR = 398.675-596.575; Medianwebsite = 397.1,IQR = 353.35-451.075). The other indicators were significantly lower in the AR condition than in the website condition.

Table 6: Differences in the eye-tracking indicators between AR and the website in Task 2. There were significant differences in all eye tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in AR than in the website condition (MedianAR = 477.2, IQR = 398.675-596.575; Medianwebsite = 397.1, IQR = 353.35-451.075). The other indicators were significantly lower in AR than in the website condition. Please click here to download this Table.

Table 7 shows the differences in the eye-tracking indicators between the AR and website conditions in Task 3 (matching diet). There were significant differences in all eye-tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in the AR condition than in the website condition (MedianAR = 420.45,IQR = 352.275-467.8; Medianwebsite = 360.6, IQR = 295-399.075). The other indicators were significantly lower in the AR condition than in the website condition.

Table 7: Differences in the eye-tracking indicators between AR and the website in Task 3. There were significant differences in all eye-tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in AR than in the website condition (MedianAR =420.45,IQR = 352.275-467.8; Medianwebsite = 360.6,IQR = 295-399.075). The other indicators were significantly lower in AR than in the website condition. Please click here to download this Table.

Table 8 shows differences in the eye-tracking indicators between the AR and website conditions in Task 4 (price per liter). There were significant differences in all eye-tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in the AR condition than in the website condition (MedianAR = 495.25,IQR = 404.8-628.65; Medianwebsite = 263.1, IQR =  235.45-326.2). However, the other indicators were significantly lower in the AR condition than in the website condition.

Table 8: Differences in the eye-tracking indicators between AR and website in Task 4. There were significant differences in all eye-tracking indicators between the AR and website conditions, p < 0.001. The average fixation duration was significantly longer in AR than in the website condition (MedianAR =495.25,IQR = 404.8-628.65; Medianwebsite = 263.1,IQR = 235.45-326.2). The other indicators were significantly lower in AR than in the website condition. Please click here to download this Table.

For the visual search tasks, lower eye-tracking indicators were associated with a higher efficiency of information search (except for the average fixation duration). Taken together, the eye-tracking data demonstrated that the participants had higher information search efficiency when using AR than when using the website.

NASA-TLX scale data
None of the items of the NASA-TLX scale followed a normal distribution (Table 9). The Cronbach's alpha score was considered acceptable (Cronbach's alpha = 0.924).

Table 9: Normality test of NASA-TLX scale. None of the items of the NASA-TLX scale followed a normal distribution. The data were analyzed using the Wilcoxon signed rank test. Please click here to download this Table.

The median difference scores of the NASA-TLX scale between AR and website conditions are presented in Table 10. Data distributions of AR and website conditions are shown in Figure 4. A significant difference was observed between AR and website conditions. The NASA-TLX scale scores of the AR condition were lower than those of the website condition, indicating that the AR technique led to a lower cognitive load than that by the website.

Table 10: Median difference scores of NASA-TLX scale between AR and the website. The NASA-TLX scale scores of the AR condition were significantly lower than those of the website condition. Please click here to download this Table.

Violin plots comparing NASA-TLX scores for AR vs. website across mental, physical demands, effort.
Figure 4: Data distribution of the NASA-TLX scale. A schematic illustration of data distribution of the NASA-TLX scale. Please click here to view a larger version of this figure.

fNIRS data analysis
The mean O2Hb values were tested for normality, and the results are presented in Table 11. When comparing differences between the AR and website conditions, data were reported separately based on normality/non-normality. Differences in mean O2Hb between the AR and website conditions are presented in Table 12. There were significant differences between the two conditions when participants performed Task 1 (adjusted p = 0.002), Task 3 (adjusted p = 0.007), and Task 4 (adjusted p < 0.001). The mean O2Hb of the tasks performed in the AR condition was significantly lower than in the website condition (Task 1: MeanAR = -1.012, SDAR = 0.472, Meanwebsite = 0.63, SDwebsite = 0.529; Task 3: MeanAR = -0.386, SDAR = 0.493, Meanwebsite = 1.12, SDwebsite = 0.554; Task 4: MeanAR = -0.46, SDAR = 0.467, Meanwebsite = 2.27, SDwebsite = 0.576). While performing Task 2, differences between the AR and website conditions did not reach a significant level (adjusted p = 0.154 > 0.05). These results indicate that participants had a lower cognitive load when using the AR technique than when using the website.

Table 11: Normality test of mean O2Hb.  The fNIRS data that follow a normal distribution were analyzed using a paired samples t-test, and the fNIRS data that did not follow a normal distribution were analyzed using the Wilcoxon signed rank test. Please click here to download this Table.

Table 12: Differences in mean O2Hb between AR and website.  There were significant differences between the two conditions when participants performed Task 1 (adjusted p = 0.002), Task 3 (adjusted p = 0.007), and Task 4 (adjusted p < 0.001). The mean O2Hb of the tasks performed in the AR condition was significantly lower than in the website condition (Task 1: MeanAR = -1.012, SDAR = 0.472, Meanwebsite = 0.63, SDwebsite = 0.529; Task 3: MeanAR = -0.386, SDAR = 0.493, Meanwebsite = 1.12, SDwebsite = 0.554; Task 4: MeanAR = -0.46, SDAR = 0.467, Meanwebsite = 2.27, SDwebsite = 0.576). While performing Task 2, differences between AR and website conditions did not reach a significant level (adjusted p = 0.154 > 0.05). Please click here to download this Table.

Dynamic cognitive load changes
Figure 5 shows the changes in O2Hb concentration when a participant performed Task 4 in the website condition. At point 1, the participant had trouble calculating the price per liter. The intense searching process induced an increase in O2Hb concentration, which indicated an increase in the instantaneous load. When the participant received a cue, the O2Hb concentration dropped to point 2, and the instantaneous load reached a valley value at that moment. The participant then started working hard to calculate the price per liter and wanted to complete the task as soon as possible. In this context, the O2Hb concentration continued to increase and reached a maximum (point 3). In summary, the multimodal measurement of eye tracking and fNIRS could effectively measure dynamic changes in cognitive load while interacting with information systems and can also examine individual differences in consumer behavior.

Oxygen level graph with time (0-70s) alongside video stills showing product interaction analysis.
Figure 5: fNIRS instantaneous load. A schematic illustration of the dynamic cognitive load changes using fNIRS instantaneous load. Please click here to view a larger version of this figure.

Taking the four tasks of AR integrated into IoT as examples, this study combined NeuroIS approaches with subjective evaluation methods. The experimental results suggested that: (1) for the usability questionnaire, participants had a better subjective evaluation in the AR condition than in the website condition (Table 3 and Figure 3); (2) for the eye tracking data, participants had higher information search efficiency when using AR than when using the website (Table 5, Table 6, Table 7, and Table 8); (3) for the NASA-TLX scale data and fNIRS data, the AR technique led to lower cognitive load than that with the website (Table 10 and Table 12); and (4) for the dynamic cognitive load, the multimodal measurement of eye tracking and fNIRS could effectively measure dynamic changes of cognitive load while interacting with information systems, and could also examine the individual differences in consumer behavior (Figure 5). By comparing the differences in the neuroimaging data, physiological data, and self-reported data using the usability questionnaire and NASA-TLX scale between the AR and website conditions, the AR technique could promote efficiency for information search and reduce cognitive load during the shopping process. Thus, as an emerging retail technology, AR could effectively enhance the user experience of consumers and in turn may increase their purchase intention.

Supplemental Figure 1: Screenshot of information displayed on the AR application used in the study. Please click here to download this File.

Supplemental Figure 2: Screenshot of information displayed on the website used in the study. Please click here to download this File.

Discussion

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Critical steps within the protocol
During the experiment, several steps were considered to ensure reliability of the results. First, participants who are familiar with the brands of mineral water used in the experiment were excluded, because these participants would have performed the task based on their knowledge of the brand. Second, the participants completed a pre-experiment using other brands of mineral water, which was employed to ensure that the participants were familiar with AR and website operations. Third, when wearing fNIRS probes, a black bandana was used to cover the probes to protect the probes against ambient light and improve signal quality. Fourth, the participants wearing contact lenses were not allowed to use colored or other lenses that would change the appearance of the pupil or iris. Fifth, prior to the real experiment, participants were required to sit in a comfortable position on a chair and maintain a resting-state for 2 min to collect baseline data, which were used for baseline correction for the fNIRS data47.

Modifications and troubleshooting
The experimental paradigm proposed in this study can be extended to real-world commercial applications. The greatest challenge in applying cognitive neuroscience methods to business problems is ecological validity48,49. The experimental protocol using mobile brain/body imaging has demonstrated the feasibility of solving this problem50. Krampe et al. used portable fNIRS to study consumer behavior in a realistic grocery shopping scenario and presented the concept of "shopper neuroscience"51. The multimodal approaches greatly improve ecological validity.By applying portable fNIRS and eye tracker glasses, this study is the first to examine consumer experiences using different information search modes in front of a product shelf.Through the experiment, this study extends the research ambit of NeuroIS to retail and shopping scenarios and enables researchers to better understand cognitive processes.It should be noted that in the real-life shopping context, fNIRS measurements are likely to be influenced by position offset and environmental light. Therefore, it is recommended to use bandages, tapes and/or straps to attach the probes well to the participants and use a black cloth to cover the tissue and device to avoid the effect of any environmental light.

Limitations of the technique
There are some limitations to the experiment. First, since an eye tracker was used in the experiment, participants with high myopia and astigmatism were excluded from the experiment. In this case, the protocol cannot be used for blind or visually impaired people. Second, this study only examines visual sensory experiences. The future experiments may extend to other sensory channels, such as hearing and touch. Third, this study only examines AR techniques, other emerging technologies should be assessed using the same experimental paradigm in future studies.

Significance with respect to existing methods
The significance of this study is reflected in two aspects. First, multimodal approaches were used for the objective evaluation of usability. As shown in Figure 5, because the eye tracker simultaneously recorded videos from the perspective of the participants during the shopping process, it was easy for researchers to match the shopping scenario to the fNIRS data. Therefore, this experimental technique using multimodal approaches not only has the advantage of continuous real-time measurement with high ecological validity, but also combines the advantages of different techniques to identify dynamic changes in shopping scenarios. This study provided an effective usability test method for product manufacturers to improve product design, retailers to optimize the layout of the products on shelf, and consumers to improve user experience. Second, this study proposed a usability test method that combined objective and subjective evaluations. Some researchers have revealed that self-report methods may suffer from a common method bias (CMB)52,53. Since measurements from cognitive neuroscience are usually less susceptible to subjective bias, social desirability bias, and demand effects, these objective evaluation data could complement subjective evaluation data, and strengthen robustness of the experimental result25,34. Liang et al. used EEG and self-report methods to investigate the relationship between website quality and user satisfaction through an experiment on flow experience. The results indicated that the cognitive neuroscience method reduces CMB53. In this study, the combination of both objective and subjective evaluations demonstrated that (1) consumers preferred an AR shopping condition based on subjective evaluation; (2) AR technique promoted visual search efficiency and usability based on the eye tracking data; (3) AR technique reduced consumers' cognitive load and improved their user experiences based on the fNIRS and the NASA-TLX scale data; and (4) combined with the video information recorded by eye tracking, it enabled the examination of individual differences and better understanding of the state differences in consumer behavior.

Future applications
This study proposes an experimental paradigm for usability testing of emerging technologies in a MIS. A usability test is used to evaluate the user experience of emerging technologies in human-computer interactions54. As emerging technologies (e.g., augmented reality, virtual reality, artificial intelligence, wearable technology, robotics, and big data) are increasingly used in a MIS, the experimental paradigm of a usability test can be used to verify the technical advantages of emerging technologies on user experience in the future.

In conclusion, this study proposes an experimental paradigm combining both subjective and objective evaluations in a MIS, which can effectively evaluate the usability of emerging technologies such as AR.

Disclosures

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The authors have nothing to disclose.

Acknowledgements

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This study was supported by the Philosophy and Social Science Research Project of Jiangsu Provincial Department of Education (2018SJA1089), Jiangsu Government Scholarship for Overseas Studies (JS-2018-262), the Natural Science Foundation of Zhejiang Province (LY19G020018) and the National Natural Science Foundation of China (NSFC) (72001096).

Materials

List of materials used in this article
NameCompanyCatalog NumberComments
AR EngineUnity Technologies2020.3.1AR development platform
AR SDKPTCVuforia Engine 9.8.5AR development kit
Eye Tracker (eye tracking glasses)SMI, GermanySMI ETGHead-mounted eye tracking
system
Eye Tracker Recording softwareSMI, GermanyiViewETG SoftwareEye Tracker Recording software
fNIRS probesArtinis Medical Systems BV, NetherlandsArtinis PortaLiteLight source: Light emitting diodes
Wavelengths: Standard nominal 760 and 850 nm
fNIRS softwareArtinis Medical Systems BV, NetherlandsOxySoft 3.2.70fNIRS data recording and analysis software
Mineral WaterGroupe DanoneBadoit Experimental material in the AR condition   Capacity: 330ml
Price: figure-materials-16
Mineral WaterNestléAcqua PannaExperimental material in the website condition Capacity: 250ml
Price: figure-materials-25.4
Skin Preparation GelWeaver and CompanyNuprepClean the forehead skin of the participants
SmartphoneXiaomiRedmi K30 UltraSmartphone-based AR application and website

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Augmented Reality UsabilityNeuro Information SystemsUsability EvaluationMobile fNIRSEye Tracking GlassesCognitive LoadUsability QuestionnaireNASA TLX ScaleInformation Search EfficiencyHuman Computer Interaction

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