As David Ogilvy strongly stated, "People don't think what they feel, don't say what they think and don't do what they say." Therefore, it can be inferred that humans are not rational beings. This assumption is further supported by the evidence that many decisions concerning economic issues are not under direct volitional control but rather depend on automatic, rapid, and efficient cognitive processes1. Furthermore, emotional mechanisms can influence these decisional processes, contributing to the undertaking of a particular action2,3,4. In this context, on top of the traditional tools used in marketing research5, it is ever more important to study techniques that are capable of providing additional information on consumer behavior. This investigation still relies on customers' perceptions/evaluations of products and advertising messages, verbally expressed and self-reported, a method that is susceptible to several biases. In fact, so far, the typical methods used to gain insights into the market performance of a new product or service have been based solely on self-reports and focus groups. However, social psychology and market research studies have recognized that self-reports are not reliable at accurately predicting the customers' preferences6. The authors of the abovementioned research have performed a study on pre-market forecasting in the footwear retail industry, determining that self-report-based methods were poorly accurate at foretelling success, while brain data achieved a prediction accuracy of 80%. Consumer neuroscience is a field of study that was born as the answer to this need and consists of the application of typical neuroscience methodologies to the investigation of human behavior relating to market and economic exchanges7. The term "neuromarketing" refers to the application of neurophysiological tools-such as eye tracking, skin conductance, heart rate, EEG, and functional magnetic resonance imaging (fMRI)-to market research design according to the needs of different companies8,9. The abovementioned techniques are drawing growing interest from various companies: proportionally, the rise of neuromarketing companies over the last decade has been impressive7. Neuromarketing, in fact, allows for the investigation of several aspects relating to commerce: advertising target definitions in terms of gender10,11, culture12,13, fragments of the advertisement itself10,14,15, age16, branding solutions17, price architectures18, scene targeting and the speaker's gender19, customers' purchasing attitudes20, and pre-retail testing6.
Concerning the EEG, two indices have been employed for assessing the responses returned by the subjects exposed to the advertising stimuli: the AW and the effort indices. The first is rooted in studies by Davidson (1990), which demonstrated that a frontal asymmetry between the activity in the two cerebral hemispheres implies a different motivational tendency towards the proposed stimuli. In particular, several authors21,22 have reported the presence of two distinct neural systems, mediating an approach-related motivation and a withdrawal-related motivation, localized in the left and right hemispheres, respectively. According to this evidence, the prefrontal cortex (PFC) plays an important role in the circuitry that implements both the positive and the negative motivation. Specifically, the differential involvement of the left and right PFC, with an increase in the left anterior activation during positive motivation and increased right-sided anterior activation during negative motivation, has been reported by various studies23,24,25. Furthermore, various reports13,14 highlight the possibility of applying the AW index-defined as the difference in prefrontal activity in the alpha band between the two hemispheres-to the advertising field. In addition to the broad investigation on this topic, research has also been conducted on specific product categories, such as the perfumes10, where women reported positive motivation toward the advertising, while men reported negative motivation. The research on the AW index also considered some experimental sample characteristics, such as whether or not the subject was a consumer of the advertised item26. For instance, in response to a beer commercial, beer drinkers reported higher levels of PFC activation than those subjects who do not drink beer. Furthermore, another parameter that has been considered is the participants' gender. For example, in response to observing a family car spot, men (unlike women) showed positive motivation for the commercial during the entire duration27. A final parameter that has been investigated is the age of experimental subjects. An exhilarating climax with some "not-so-nice" images was more cerebrally appreciated by young people than by adults27. To summarize, positive values obtained by the AW index, derived from the alpha frontal asymmetry, indicate higher left activity, suggesting positive motivation toward the stimuli. Vice versa, negative values indicate a higher right activity, suggesting negative motivation in response to the stimuli.
The second EEG index, the cerebral effort (CE), defined as the frontal theta activity in the PFC, has been described in several studies. In particular, these studies show how higher values of CE are linked to higher levels of task difficulty28. This has been particularly investigated in neuroaesthetics, in response to auditory literature stimuli29; in avionics30; in different listening conditions31,32; and in human-computer interactions33.
As suggested by empirical evidence from various fields of application, emotional involvement is a catalyst for the memorization of stimuli. This phenomenon has also been investigated in neuromarketing, demonstrating that positive or negative emotional processing during the observation of commercial advertisements is an important factor for the formation of stable memory traces34. Furthermore, it is worth considering that an "unconscious emotion" occurs when the brain systems that mediate unconscious core "liking" (among the other subcortical regions, the nucleus accumbens and its connections) are not coupled with conscious awareness35. At the beginning of the present article, it has been underlined how the perception and reaction to advertising stimuli are frequently unconscious. One of the aims of neuromarketing is to investigate this aspect of the emotional reaction. An autonomic index was created by matching the GSR and the HR because these two autonomic parameters are known to reflect the emotional response to stimuli36. The resulting EI was conceptualized on the basis of the circumflex model of affect, theorized by Russell and Barrett5. In this model, the HR is graphically rendered on the x-axis, while the GSR is on the y-axis, returning information concerning the valence (positive or negative) and arousal (low or high activation) of stimuli37,38, respectively. The EI has already been applied to the testing of auditory literary stimuli29, as well as to TV commercials10,16,19,39. Therefore, in the authors' opinion, it has been worthwhile to apply the EI to PSAs, particularly to anti-smoking PSAs.
Every year, there are six million deaths around the world caused by smoking, and the major tool to face this emergency consists of antismoking PSAs40. This kind of PSA has been broadcast since the 1950s, but the effectiveness on the general public is extremely variable, resulting in a series of effective or ineffective campaigns. Generally, the effectiveness of an antismoking campaign is measured on the basis of the rise in public health achieved after the campaign is aired; changes in attitudes, beliefs, or behavior (i.e., an increase in awareness, a change of negative attitudes, an increase in the number of calls to quit lines, etc.); media impact (i.e., positive discussion and appreciation on social media); and so on. Additionally, standard economic evaluation designs are usually applied, such as cost-effectiveness analysis, cost utility analysis, or cost-benefit analysis41. Finally, beyond the evidence provided by in-depth, specialized cost-effectiveness evaluations, by comparing the costs for the campaign to the medical costs saved, it is possible to affirm that effective campaigns save some money overall and prevent tens of thousands of premature deaths42,43,44.
The cerebral/emotional reaction to particular PSAs therefore appears worthy of investigation by neurophysiological techniques to obtain measurements of the physiological responses that complement the explicit feedback provided by the more traditional interviews and questionnaires.
The indices adopted in the present study have already been applied to antismoking PSAs in a reduced sample of participants and spots, supporting the potential usefulness of the application of neuromarketing techniques to the investigation of neurophysiological features of effectiveness in PSAs11,45.
The aim of this study is to present a series of methodological steps that could lead to the accurate measurement of the cerebral and emotional perception of antismoking PSAs. Such a measure is preliminary to the analysis of the instinctive and physiological underpinnings and of the features of a particular PSA that are effective or ineffective at generating a public reaction.